Privacy Policy

1. Information we collect

Information you provide: your name, email address, date of birth, contact details, and the identity and verification documents you submit for know your customer (KYC) checks.

Financial and transaction information: details of your deposits, withdrawals, holdings, trades, and plan investments.

Technical and usage information: device identifiers, IP address, browser type, pages visited, and how you interact with the Services, collected through cookies and similar technologies.

2. How we use your information

We use your information to provide and operate the Services, create and manage your account, verify your identity, process transactions, provide customer support, secure the platform and prevent fraud, personalize your experience, send you service and marketing communications where permitted, and comply with our legal and regulatory obligations.

3. Legal bases for processing

Where applicable law requires it, we process your personal information on the basis of performing our contract with you, complying with a legal obligation, our legitimate interests in operating and securing the Services, and your consent where we ask for it. You may withdraw consent at any time without affecting processing already carried out.

4. How we share information

We share information with service providers who process it on our behalf, such as identity verification, cloud storage, image hosting, and email delivery providers, under contracts that require them to protect it. We may also share information with regulators, law enforcement, or other authorities where required by law, and with parties to a corporate transaction such as a merger or acquisition. We do not sell your personal information.

5. Cookies and tracking

We use essential cookies to keep the Services working and to remember your preferences, and, where permitted, analytics cookies to understand how the Services are used. You can manage non essential cookies through your browser settings or any cookie controls we provide.

6. Data retention

We keep your personal information for as long as your account is active and thereafter for as long as necessary to comply with our legal, regulatory, tax, and record keeping obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Data security

We protect your information using encryption, access controls, and other technical and organizational measures. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You play an important role by keeping your credentials confidential.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to our processing of your personal information, to data portability, and to lodge a complaint with a supervisory authority. To exercise your rights, contact us at support@silverline.app. We will respond within the timeframe required by applicable law.

9. International transfers

Your information may be processed in countries other than the one in which you live. Where we transfer personal information across borders, we take steps to ensure it receives an adequate level of protection, for example through appropriate contractual safeguards.

10. Children's privacy

The Services are not directed at children under 18, and we do not knowingly collect personal information from them. If we become aware that we have collected such information, we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date and, where changes are material, provide additional notice.

12. Contact

If you have questions about this Privacy Policy or how we handle your information, contact us at support@silverline.app.